Introduction
At Fillip Technologies (“we,” “our,” “us”), we strive to provide high-quality IT services and solutions to meet your needs. This Refund Policy outlines the terms and conditions under which refunds may be issued. By availing of our Services, you agree to this policy.
Scope of Refunds
Refunds are applicable only under the following circumstances:
- Failure to deliver services as per the agreed-upon terms outlined in the service agreement or contract.
- Errors or issues on our part that cannot be resolved within a reasonable timeframe.
- Duplicate payment transactions made inadvertently by the customer.
Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- If the project scope has been altered or additional requirements have been added after agreement.
- For delays or interruptions caused by the client, such as lack of communication or delayed approvals.
- For services that have already been delivered or milestones that have been approved.
- If dissatisfaction arises due to factors outside our control, such as third-party integrations or hosting issues.
Refund Request Process
To request a refund, you must:
- Submit a written request via email to info@filliptechnologies.com within seven (7) days of the issue occurring.
- Provide clear details about the issue, along with relevant proof, such as invoices or communication records.
- Allow our team up to fourteen (14) business days to investigate and respond to your request.
Refund Eligibility
Eligibility for refunds will be determined based on the specific terms of your agreement and the nature of the service provided. Partial refunds may be issued if a portion of the service was delivered successfully.
Payment Method and Timeline
- Approved refunds will be processed through the original payment method used by the customer.
- It may take up to ten (10) business days for the refunded amount to reflect in your account, depending on your bank or payment provider.
Changes to the Refund Policy
Fillip Technologies reserves the right to update or modify this Refund Policy at any time. Changes will be communicated via our website or email and will be effective immediately upon posting.
Contact Information
For refund-related inquiries, please contact us:
- Email: info@filliptechnologies.com
- Phone: +91-7545999990
- Address: Fillip Technologies Road, Kankarbagh Colony More, Ghrounda, Patna, Bihar 800020
By using our Services, you acknowledge and agree to abide by this Refund Policy.
